futbol24 Privacy Policy

This page describes what we collect when you use futbol24 and how we keep that data protected across our platform. We at futbol24 process personal information only to operate our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) in compliance with applicable law.

Our data practices prioritize your privacy while meeting regulatory obligations. We collect information necessary for account verification, payment processing (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and anti-money-laundering (AML) compliance. We do not sell user data to third parties; we retain it only as long as necessary to support your futbol24 account and satisfy legal requirements.

Our services are available only where local law permits. By accessing futbol24, you acknowledge that you have read and understood this policy and consent to our data practices as described.

What data we collect and how we use it on futbol24

We collect information you provide directly—your email, phone number, full name, date of birth, and address—when you open a futbol24 account. We also request identity documents (KTP, passport, or equivalent) to verify your eligibility and comply with KYC obligations before processing withdrawals. This verification protects both you and our platform against fraud and unauthorized access.

We collect transaction data automatically: deposit and withdrawal records, payment method details (without storing full card or bank account numbers), game activity timestamps, and account balance history. We log your device information (browser type, operating system, IP address) for security monitoring and abuse prevention. This data helps us detect suspicious patterns, prevent multiple-account farming, and maintain platform integrity.

We use your email and phone number to send account notifications—deposit confirmations, withdrawal status updates, and security alerts. You may opt out of non-critical communications through your futbol24 account settings, though we retain the right to send essential account and legal notices.

We encrypt all futbol24 data in transit and at rest

Our servers use HTTPS encryption for all communications. Account data, payment information, and personal details remain encrypted when stored. We apply industry-standard security protocols to protect against unauthorized access.

Our payment data practices

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet virtual accounts), we receive transaction confirmation and your account identifier from your payment provider. We do not store complete card numbers or bank account credentials; payment gateways handle those details directly. Our systems maintain a record of payment method type, last four digits (for verification), and transaction amounts for settlement and reconciliation.

Withdrawal requests route funds back to your original deposit method. We store a record of the withdrawal instruction, settlement status, and timestamp. Your bank or payment provider may retain their own copy of transaction details per their retention policies; we do not control those systems.

KYC verification: Know-your-customer identity checks required before first withdrawal. We retain identity documents securely to comply with regulatory and fraud-prevention obligations.
Session data: Login tokens, device fingerprints, and IP addresses stored temporarily to maintain secure sessions and prevent unauthorized access across futbol24 sections.
Game activity logs: Records of wagers, outcomes, and balance changes. We maintain these for settlement disputes, regulatory audits, and account history reconstruction if needed.

Your rights on futbol24 and our third-party data practices

You have the right to access your personal data stored on futbol24. Contact our support team via the in-app help portal or email to request a copy of your account information, transaction history, or identity verification records. We respond to access requests within ten business days.

You may request correction of inaccurate data (misspelled name, wrong address) through your account settings or by contacting support. We do not alter historical transaction records, but we update profile information promptly. You may request account closure and associated data deletion subject to regulatory retention windows—some transaction records must remain archived for three to five years per anti-money-laundering law.

Third-party processors and data sharing

We use third-party service providers—payment gateways, identity verification services, customer support platforms—that may access futbol24 user data to perform their functions. These processors operate under data protection agreements and are prohibited from using your information for their own purposes. We do not share user data with marketing partners, advertisers, or analytics companies outside those necessary to operate our platform.

We may disclose user information if required by law—court order, law enforcement request, or regulatory investigation. We comply with such requests transparently and notify users when legally permissible.

Our futbol24 servers may sit outside your jurisdiction

Data may be processed and stored in multiple regions. By using futbol24, you consent to such transfer and storage. We maintain equivalent security and privacy standards across all locations.

Cookies and tracking

Our futbol24 platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze platform usage. Session cookies expire when you log out; persistent cookies remain for up to 30 days to improve your experience on return visits. You may disable cookies through your browser settings, though this may limit futbol24 functionality.

We do not use cookies to track you across unrelated websites. Analytics and performance data collected through cookies remain internal to futbol24 and support platform improvement only.

Data retention and account closure

We retain active account data for the duration of your futbol24 membership. Upon account closure, we mark your data as inactive within thirty days but retain transaction records, identity documents, and compliance files for three to five years per regulatory obligation. After that retention window expires, we securely delete personal information unless legal or contractual obligations require continued storage.

During major events (Liga 1 season finals, Piala AFF knockouts, Idul Fitri holidays), we maintain temporary logs of account activity and payment transactions to monitor for fraud and system abuse. These temporary records are purged within sixty days of the event unless a dispute or investigation requires extended retention.

Contact and questions about our futbol24 privacy practices

If you have questions about how we handle your data, wish to exercise your access or deletion rights, or have a privacy concern, contact our support team through the in-app help portal or email. We respond to privacy inquiries within five business days. Our services—futbol24 sportsbook, live casino, slots, and esports—are available only where local law permits. You are responsible for verifying compliance with your jurisdiction's privacy and data-protection law. We do not operate in jurisdictions where such services are prohibited.